Frequently Asked Questions

Everything you need to know about shopping at Owl.

What is Owl's return policy?

We offer a 30-day return policy for all unworn garments with original tags attached. Simply initiate your return through our online portal to receive a prepaid shipping label.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually arrive within 7-14 business days.

How do I find the right size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Owl is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.

Can I change or cancel my order?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.