Returns & Exchanges

At Owl, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for easy returns and exchanges on all unworn fashion items. Our goal is to ensure your wardrobe fits your lifestyle perfectly with a seamless, stress-free return process.

Return Process

• 1.
  Initiate Your Request

  Log into your Owl account and visit the 'Order History' section to select the items you wish to return and generate a digital return authorization.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all designer tags attached, ensuring the product is in its original, unworn condition.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your email to the outside of your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to your original payment method within 5 to 7 business days.